Not sure if "Support" and "Feedback" are good categories

poll

#1
  • Feedback and Support should be separate categories
  • There should be one Support category used for both
  • There should be one category with a different name than “Support”
  • I disagree with all of these options

0 voters


#2

Thanks for organizing this poll, and in general for making several of our categories!

My vote isn’t a strong opinion. In general I think people might post suggestions or usage reports (tag “Feedback”?) as well as ask questions, report bugs, request help on various matters, etc (tag “Support” or “Please Help” or similar?)


#3

The main reason why I’m asking this is that I’ve seen these two cases happen enough that I’m not sure you can actually distinguish between feedback and support questions:

  • OP asks how to do something, and someone responds by saying it can’t be done. The “Support” question has morphed into feature request “Feedback”
  • OP asks for some new feature to be added, and someone responds by describing how to achieve it with the app as it exists. The “Feedback” has morphed into a “Support” topic, and, more importantly, the OP might decide that they were right and want to mark the topic as solved.

#4

Looks like Feedback and Support are going to stay as they are. Okay.


#5

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